Frequently Asked Questions

Everything you need to know about shopping with Spider Shoppe.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How do I contact customer support?

Our support team is available via email at support@spidershoppe.com or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.